Supporting veterans – Macclesfield care home secures prestigious accreditation

A Macclesfield care home has been recognised for its standards of person-centred care for veterans.

Hollins Park, on Victoria Road, became the first Care UK home to officially receive ‘Veteran Friendly’ status.

The Veteran Friendly Framework (VFF) is a collaboration between Armed Forces charities Royal Star & Garter and Royal British Legion, and NHS Veterans’ Covenant Healthcare Alliance (VCHA), with funding support from the Armed Forces Covenant Fund Trust.

To achieve their Veteran Friendly status, Hollins Park was required to meet eight standards. These included: noting Armed Forces status within care plans; addressing social isolation; and signposting to support services, such as their local Royal British Legion branch, and other charities that provide support for veterans or partners of veterans. In August, the home will be hosting a car wash to raise funds for the British Legion.

Tracy Norbury, Home Manager at Hollins Park, added:

“We’re so proud to have become Care UK’s very first VFF-approved care home.”

“We pride ourselves on being warm and inclusive to all and with so many veterans in our home, it was important for us to ensure we can provide the right environment for them to lead fulfilling lives. We’ve learnt so much in the process, and have already started implementing activities such as taking the residents to the Masonic Hall for a veteran friendly breakfast, and hosting a quarterly afternoon tea.”

“The entire team has been working tirelessly to achieve the accreditation, and I’d like to say a big thank you to them all. We’re looking forward to welcoming more veterans from the community into our home!”

Kathryn Glass is the VFF Project Lead at Royal Star & Garter and responsible for supporting and assessing care homes going through the scheme. She said:

“We’re delighted that Hollins Park has achieved VFF status. This is a great commitment to their continuous improvement in the delivery of person-centred care for veteran residents and their partners. This programme will benefit both current and future residents, along with current and future team members at Hollins Park, who are able to access enhanced training and guidance to better engage with the unique military experiences that their residents and partners have lived through. Being a VFF care home means that there is an increased understanding and recognition for the veteran community at Hollins Park.”

Hollins Park has been designed to deliver the very best standards of care and to enable residents to live active and fulfilled lives. The home provides full-time residential, nursing and dementia care, as well as short-term respite care.

For more information on Hollins Park, please call home manager Tracy Norbury, on 0333 4343 042, or e-mail:

For more general information about Hollins Park, please visit

Published On: 11 July 2024